Jluc, Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to regain you as a customer in the future. ~ Samsung Specialist

Hello DEUCE, Thank you for your review of the Samsung 43" Q60A Smart 4K TV. Our Dual LED technology uses dedicated warm and cool LED backlights that optimize color and dramatically enhance contrast, and the Quantum Processor 4K elevates every picture to 4K. If you are uncomfortable with the default brightness settings, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > Picture > Expert Settings > Brightness. You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices: 1) Standard: Is the default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Is suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. So we can better assist you with the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist