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Customer reviews for GE® Chest Freezer - 7 cu. ft. for
GE® Chest Freezer - 7 cu. ft.
4.6 out of 5 stars
stars
550 ratings548 reviews
  1. 5 stars77% (425)
  2. 4 stars16% (88)
  3. 3 stars2% (12)
  4. 2 stars1% (5)
  5. 1 star4% (20)

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Showing 61-70 of 548 reviews
Nov 22, 2021
PersiaMoon
2 out of 5 stars review

Complicated

I bought this and had it installed on 11-26-20. And it stopped cooling about 3 weeks before the 1 year warranty expired. The repair man said these freezers don't have parts to repair the possible damage, and they don't make them easy enough to open and service, so the best option was to just replace or refund. The next day it started working again, so it may have needed rebooted or it could have been a frozen component, either way, I don't trust it! I lost a lot of money in food and I just don't trust these freezers anymore.

Review from manufacturer
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reply from Hotpoint_Appliances

Hello. We appreciate you reporting your experience with this chest freezer to us, though we hate to hear you’ve recently had an issue with it not cooling correctly. We know how frustrating the unit not working properly can be, especially when the recent repair didn’t immediately resolve the concern and you experienced food loss; we’d like to assist. After reviewing our system, we see you have been in contact with one of our specialists recently, and have a case assigned to you. We are confident that specialist will be able to assist, and help reach the best possible resolution for your concern. Notice of the trouble you’ve had will also be sent to our Design team for review and future consideration; we value your feedback, as we want to ensure we’re aware of any potential areas of concern. If you ever need to review your limited warranty and what is covered in terms of service and/or replacement, that information is available on page 15 of your use and care manual. We hope everything is resolved with your freezer as soon as possible, so you can go back to enjoying it without issue. If you have any other questions or concerns, we’re always glad to help. -Sarah@Hotpoint

Oct 7, 2021
Annie E
1 out of 5 stars review

Doesn't hold temperature

Bought this freezer on September 9th. Since then, I've contacted the store three times in the past month and am promised each time that someone will call me back. No one ever does. Only when I have the temp setting at the Highest (7) level does it even come close to keeping the temp under Zero. That's just not right but no one is willing to help me. This is as much a 1-Star rating on the freezer as it is on the Seller.

Review from manufacturer
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reply from Hotpoint

Hi there - We are so sorry that your freezer's temperature isn't staying cold enough despite being set on the highest level. This sounds discouraging and we can certainly understand your disappointment. The first thing to check is making sure that an item inside the freezer isn't keeping the lid from closing completely. Also, when a large amounts of water or hot food have recently been placed inside for storage, the freezer needs some time to reach its selected temperature. More troubleshooting tips for this issue can be found on page 10 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60816-2.PDF. If the issue persists despite trying out those suggestions in the manual, then we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your freezer. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. Reach out to us directly if you have any further questions or concerns; we're always happy to help. All the best, Kelsey@Hotpoint

Sep 1, 2021
Becks27
5 out of 5 stars review

Everything I hoped for

I purchased and had this chest freezer installed in 11/20. It's fantastic! It resides in my garage and has done great. Better than I hoped considering it's the heat we endure here. The only thing I would like, which I have been unable to find, is another basket. Or even one that would be a bit wider.

Review from manufacturer
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reply from Haier

Greetings, Thanks so much for taking the time to share your thoughts with us. We're happy to know that you enjoy your freezer! We'll make sure to share your feedback with the development team for future improvements. Have an awesome day! Mike@Haier

Nov 28, 2020
DonnaD
5 out of 5 stars review

Perfect for our needs in a 2 person home.

This freezer works great! I am glad we bought it. With Covid limitations. I limit my trips to the grocery store and the side by side refrigerators leave little space for storage. It's just the right size for us. I can fit a month's worth of food it it easily and not have any waste. Just plug-in and go. It fits nicely in our garage without having to make extra space.

Review from manufacturer
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Sep 23, 2020
mutzah
5 out of 5 stars review

PERFECT sized freezer for my townhouse

I just got my Hotpoint 7.1 CF freezer and it's the PERFECT size for my townhouse. It fits right into a cubby in my laundry room. So far so good, it cooled real fast when I plugged it in and there is an ample amount of space inside. The only thing I would have liked more is if it came with more than one wire basket.

Review from manufacturer
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Mar 14, 2020
DawnmikeF421
5 out of 5 stars review

Great product

My old chest freezer died on me while full of meats! Due to the Corona virus panic, finding a new freezer became a serious issue here in NJ. I found an appliance store that has been in business for many years and this product was the last one they had, they wouldn't reserve it so we had to pay for it over the phone without even seeing it. BUT I am so happy with it.. it got cold super fast and all my food is saved. Great size great price.. Its perfect!

Review from manufacturer
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Jul 24, 2020
Papadoo
4 out of 5 stars review

Nice addition

This is a great mid sized freezer. I needed more room but not a monster taking up room in my garage. This has plenty of room and it's dimensions are perfect for a garage. It has a small basket for smaller items, a convenient shelf and plenty of room. Set up, maintenance, etc. couldn't be simpler. Only had it a few days but it's perfect mid size freezer so far.

Review from manufacturer
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Mar 24, 2013
LFelps86
5 out of 5 stars review

High quality product

[This review was collected as part of a promotion.] I love GE products and this is the first freezer I've purchased from GE and it has been incredible. I haven't had any problems at all with this product and it freezes in seemingly no time at all which is a huge plus in my opinion.

Review from geappliances.com
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Nov 19, 2013
Lvrofwv
5 out of 5 stars review

Perfect size

I just bought my first home. All my boys have moved out and the 5ft long 2ft wide deep freeze I raised all of them with would not fit through the basement door of the new house. : ( So I gave it to a family who could use it and went in search of a new one. I love my new GE freezer. It was time to down size. Hols all my Lean cuisines extra ice cream for the grand-kids. My 16 lb turkey for Thanksgiving. Look forward to years of use out of it. Thanks GE  Carla Lewis

Review from geappliances.com
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Feb 24, 2013
franky2x
5 out of 5 stars review

Great Freezer!

[This review was collected as part of a promotion.] This freezer is big enough to hold what you need it to, and small enough to fit inside the kitchen. It fits nicely, and we loved the two removeable baskets and removable divider. For the price, you can't beat this size freezer.

Review from geappliances.com
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