Hi, Teresa. Thank you for your feedback regarding the Crayola 100-count Colored Pencils. We apologize for the disappointment you experienced due to the absence of silver and gold colors in the set. We understand that having that information beforehand would have been helpful. To address this, we have included a photo on the product page that showcases the colors included in this set. While silver and gold are not part of the 100-count set, they are available in our 8 Metallic Colored Pencils and the box of 50 Colored Pencils. If you have any further suggestions for improving this product or need additional assistance, please feel free to reach out to us at 1-800-CRAYOLA. - Chris, Colorful Care Team

We're tickled pink, Lisa! It's wonderful to hear how excited you are for your new 100 ct. Colored Pencils pack. Having such an array of hues to work with really can help make your artwork soar! Be sure to pair with your favorite Crayola coloring book for optimal results! Wishing you all the best for bright & beautiful days ahead :) -Taylor, Colorful Care Team

We don't like those kind of colorful surprises, either. We're sorry the color assortment in your box of Crayola Colored Pencils wasn't what you were expecting. As stated on the product page, this mega set contains 100 different colors. Several years ago, we offered the set of 100 that included duplicate colors. Consumers expressed that they wanted more color options, so we came up with this set. Thank you for letting us know having the duplicate colors is something that would be beneficial to you. We will certainly share your feedback with our Creative Tools Team for future consideration. If you'd like to share more about how we can improve on this product, please contact our Consumer Care Team at 1-800-CRAYOLA. - Chris, Colorful Care Team

Thanks for sharing your honest feedback with us, Holly. We are sorry to hear that the 100-ct. Crayola Colored Pencils' packaging did not meet your expectations. While we are glad that the pencils have worked well, we definitely will be passing your comment about how the packaging and easy access, will be passed along to our Colored Pencil Team. If you need any further questions, please contact us at 1-800-CRAYOLA. Best wishes for a colorful future! -Brooke, Colorful Care Team

Thanks for sharing your honest feedback with us, Rachel! While our 100 ct. Colored Pencils do not include a sharpener, we will be sure to pass along this suggestion to our team. For best results, we would recommend using a small, handheld sharpener. This way, all 100 hues will be in tip top shape and ready to make your masterpieces. Hope this helps get you back to creating soon! -Taylor, Colorful Care Team