It worked great when we first got it in December 2017. When we turned it on again recently, something weird happened. The display showed a cracked screen, although the screen was not physically damaged. (see picture) I called the customer service and was told the following:
1) The warrantee has passed. Even if it was within the warranty period, it was only a limited warranty. This kind of problem was not a manufacturer's defect. It would not have covered anyway.
2) It was not a defect since it was working before.
3) Singing Machine doesn't offer parts replacement. You have to buy a new set. We can offer you a discount promo code for any of the Singing Machine products if you buy directly from the company website. (We bought the product from Walmart)
I offered to send a picture of the weird screen, thinking it might help the company improve this product in the future. They refused and said no one would even take a look at it.
I'm really disappointed about this. Other than the malfunction of the display, everything still looks brand new --- the speakers, the microphones, the dashboard, the podium are all new and functioning. We have to trash the whole set. What a waste!!
My advice to all the potential customers is - if you want to buy their product, keep in mind that if something is not working, there's no replacement of the parts offered that you could purchase, not to mention any repair service. The only way is to trash the product.
