My samsung bespoke refrigerator broke only after 2 years of usage. Diagnosis says compressor kit and main board needs replacement. These are the heart of the refrigerator. I heard the compressor is in back order so no chance this will be fixed anytime soon. The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.

DO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can't get in touch with anyone and then you're on hold for 30 mins when you do. I will never buy a Samsung appliance again.

The ice maker stopped working after about 2 years. There are chips and craps in the ice tray and doors. It also dents easily. I have tried finding panels to replace them but they are either out of stock or one available when I need two.

I love this refrigerator. The top doors make it easy to organize your stuff so it is easy to get to. That, and the flexibility of the bottom frig/freezer, makes staging things for harvesting or the holidays much easier. I like the ice maker better than I thought I would. The only thing so far that drives me nuts is that the frig/freezer door pocket shelves are less than two standard soda cans deep. That was a missed opportunity.

[This review was collected as part of a promotion.] I've had this refrigerator for well over a year now and I have to say it's incredible......the temperatures stay steady, the interior layout is very user friendly and the beverage center is awesome. I've never run out ice, and I'm a real fan of the flex section that can be used as a refrigerator or a freezer......and it works! Being able to change out the door panels would allow for matching the appliance to any kitchen make over that may take place. I could go on forever regarding how incredible this refrigerator is, or, I could just say it's a Samsung....that says quite a bit right there. I know it will last! This is my third Samsung refrigerator....I've never had a problem with any of them, I've just upgraded to newer models with more features. Istill use my first one in my basement as an 'extra'. It still performs like it did the day I bught it. Every major appliance in my home is a Samsung, and I'm pleased with all of them.

[This review was collected as part of a promotion.] We recently purchased this fridge for our new home and could not ask for more! It's HUGE inside, feels nice and sturdy and there are so many great features that we LOVE! Pros: •The glass panels are amazing! They are super easy to clean, resist smudges and gone are the days of worrying about dents in the front of my fridge. My husband loves the fact that it isn't magnetic on the front with the glass panels and it then doesn't become cluttered. • The sliding freezer drawers are AMAZING! It makes it so much easier to see what's inside when you are getting a grocery list or dinner idea together. They feel nice and sturdy and slide with ease. • The water pitcher/dispenser. It's in a great spot so you don't have to worry about little hands accidentally touching it and spilling water all over your floor and the auto filling pitcher is fantastic for when you want to fill a big bottle quickly or have out when everyone is gathered around the table so you don't have to keep getting up to fill glasses • Storage. I swear every spot that you hope would have storage in this HAS IT! •Easy to clean. The shelves and drawers all wipe down super easy and so does the outside panels! •interior user panel/wifi connection. I honestly thought I would never want to connect my phone to my fridge but it's super convenient for turning on/off the ice and auto fill pitcher and it will also send you a notification if one of the doors is left open and the small panel on the inside of the fridge is easy to use (and clean) as well! Cons: •it took FOREVER to come (but was 100% worth the wait and with everything on back order due to COVID wasn't surprising) and one of our ice bins was broken. •Adjustment. Not much availability to move the height of the shelves in the freezer area although the fridge area does wonderful in that regard.

this is a counter depth fridge which, it implies it should not extend in front of the counter. as per manual, the required width of the opening for this fridge is 35 7/8. however, the doors require at least additional 6 inches of width due to the door/hinge design. therefore, the only way to open doors is to pull the fridge out of its space in front of the counter by about 6 inches. this is really contrary to the very idea of counter depth!!!!! i can only hope there will be sufficient feedback from customers for samsung to come up with alternative hinge design to allow existing door to open without requiring extra space.

Bought this refrigerator a couple of years ago for the wide selection of swappable colors. Was sad to learn there are no longer unique colors such as yellow and green panels to purchase. In addition, as with all Samsung ice makers, the ice maker is junk. The tray cracked on from normal usage so water leaks and freezes the ice holder solid. You make think no issue, I will just order another tray. Unfortunately, as I am sure Samsung realizes, replacing their ice machines is an additional revenue stream. They do not sell just the ice tray and you have to replace the whole ice maker. This also demonstrates their commitment to the environment and well as their build quality.

HORRIBLE fridge. Died after just two years. Do not buy this product. Samsung should not be in the appliance game and their warranty of 12 months sucks.

[This review was collected as part of a promotion.] Great refrigerator. Very quiet. Love the AI Family Hub but still learning how to make optimum use of the many options and apps. Wanted a white refrigerator to match current kitchen appliances but could only find lower end refrigerators in that color. The Bespoke offered the choice of several colors and was one of the deciding factors in buying this product. We love the white glass. Very happy with this fridge.