Hi, we apologize that the Use and Care Guide was not included with your purchase. Please contact us directly at customerservice@creative-prc.us, and we’ll be happy to provide you with a copy of the guide. Thank you for bringing this to our attention!

Hello Susan, Thank you for bringing this to our attention, and we’re sorry to hear that some of the lights arrived damaged. That’s certainly not the experience we want for our customers. Please feel free to contact us at customerservice@creative-prc.us, and we’d be glad to assist by sending replacement lights where applicable. We appreciate you letting us know and hope we can help make this right.

Hello Wanda, Thank you for sharing your experience, and we’re very sorry to hear that several of your lights arrived broken. We understand how disappointing this must be. Please contact us at customerservice@creative-prc.us, and we’d be happy to assist by sending replacement lights to make this right. We appreciate you letting us know and hope we can resolve this quickly for you.

Thank you for sharing your experience. We’re glad to hear you liked the look and quality of the lights, but we’re sorry to learn that several aren’t staying illuminated through the night. This may happen if the lights aren’t getting enough direct sunlight during the day. Please make sure they’re placed in an area that receives plenty of sunlight and away from other light sources that may affect the sensor. If the issue continues, please contact our customer support team at customerservice@creative-prc.us, and we’ll be happy to troubleshoot further. We appreciate your patience and feedback.