Hello Adrian 61, Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 6 Camera 8 Channel 4K Ultra HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

Hello Ling,<br /><br /> Thank you for reaching out to us and providing your feedback. We are sorry to hear about the complications you had on your unit within such a short amount of time. This is not common and can normally be correct/warrantied with our support team. If you haven't already, please reach out to us to begin troubleshooting. We will confirm your unit is properly installed. If we are unable to get your unit to work, we will process a warranty claim provided a copy of your receipt. <br /><br />Please let us know how we may further assist you,<br /><br />Thank you.<br />JV<br />Swann Customer Support

Hello Shelton, Thank you for reaching out to us and sharing your positive feedback on our Swann System. There is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us. https://us.swann.com/swann-security-subscription/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support