Hello,   Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please call 1-866-978-2778.

Thanks for the recommendation! We’re glad the touchless design is working great for you and that you’re loving the hands-free convenience. If you ever want more info or help, feel free to visit our website. We’re here to keep hygiene smart and hassle-free!

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

Thank you so much for the wonderful feedback! We're thrilled to hear that the color and design are a hit in your kitchen. It’s great to know that you’re recommending it to others as well. If you ever need anything, don’t hesitate to reach out to us. We appreciate your support! 😊

We're so glad the trash can has been a practical fit for your garage. It's great to know the hands-free operation and easy bag fit have made everyday cleanup more convenient, and we truly appreciate that you're considering adding another one to your home.

Hi there, thank you for sharing such a thoughtful experience, we’re really glad to hear you’ve come back and that your previous unit served you well for years. It’s great to know our customer service team was able to assist you quickly and professionally when you needed help, as we’re committed to providing reliable support along with hygienic, well-designed products. We truly appreciate your continued trust and are happy to have you with us.

We’re thrilled to hear this bin has been a reliable part of your home for years! Thanks for the practical tip about the liner — it’s great advice for keeping things running smoothly. Enjoy the convenience and cleanliness it brings!

Hello,   <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! We will most definitely pass this feedback on to our developers for continued product improvement. If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group

Thanks, DeAnna. We’re glad it’s helping out when your hands are full and fits well in your kitchen. We hope it’s still making things easier and more hygienic. Our goal is to provide smart, reliable products with transparency and care.