Hello,   Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please call 1-866-978-2778.

It’s wonderful to hear this has added a little extra convenience to your family’s routine. We’re glad it has made everyday moments easier and brought some enjoyment to the process for everyone at home. Thank you for sharing your experience with us!

We're so glad the trash can has been a practical fit for your garage. It's great to know the hands-free operation and easy bag fit have made everyday cleanup more convenient, and we truly appreciate that you're considering adding another one to your home.

Nice to know your Nine Stars product has been such a great fit, Roger! We’re pleased it has earned a spot for another purchase and hope the next one brings the same reliable convenience to your home.

Nice to know the design and finish were a good fit for your space. We appreciate you sharing your thoughts and hope the can continues to provide the convenience and style you were looking for.

It's nice to know the design and color were a great match for your space. We're also glad the touchless motion sensor is performing well and adding everyday convenience. Thanks for sharing your feedback!

It’s nice to know the can has still been a useful addition to your home. We hope it continues to serve you well and make everyday cleanup a little more convenient.

It’s good to hear the trash can has been a great addition overall. We appreciate you pointing out the sensor sensitivity as well, since feedback like yours helps us continue improving our products. Thanks for sharing your experience, Erin!