Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Thanks for sharing your thoughts kykim41042! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

Hello,   <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just email us at info@ninestarsusa.com.   <br />-Nine Stars Group