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Member ratings & reviews for
ST JAMES 1700070001 ST. JAMES DINING
3.2 out of 5 stars
stars
23 ratings14 reviews
  1. 5 stars30% (7)
  2. 4 stars17% (4)
  3. 3 stars9% (2)
  4. 2 stars26% (6)
  5. 1 star17% (4)
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Showing 1-10 of 14 reviews
Jun 16, 2019
Mlrobles22
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful set...

Yes, one of the legs of the table was not aligned right, but with the right tools we got it. I love it so much. It's beautiful, comfortable, and so easy to move around.

Helpful?3SI5GD1F6I7T15250713496
reply from Product Manufacturer

Hello, we apologize for any inconvenience you’ve experienced. Should we be able to assist you, please reach out to us at 866-988-3300.

Jul 31, 2020
Prettybird
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Patio Furniture

Arrived on time and the weather proof coating on the cushions work well. Looks great in my deck and comfortable.

Helpful?3SI5GD1F6I7T15250713496
reply from Supplier Response

Hi Prettybird,<br />Thank you for your 5-star rating and for sharing your experience with us. We hope you enjoy this patio dining set in the seasons to come!

Apr 10, 2019
Monkeyballs
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Solid patio set.

Ok, lets get the record straight....this is a pretty solid patio furniture set HOWEVER.... 1. I think they made this set in the factory where all the chinese workers are allowed to come in drunk. 2. Some of the holes don't match all the way up and it will enrage you. 3. With the clever use of some grips and channel locks you can manipulate the proper alignment. 4. Should you have to do that kind of Mcguyvering? NO! 5. Is it a great value for the price? YES. 6. Were the 12 year old chinese kids who made it drunk and high when they manufactured it? YES.

Helpful?3SI5GD1F6I7T15250713496
reply from Supplier Response

Hello Monkeyballs, We apologize for the inconvenience that you experienced during the assembly. We strive to make our assembly easy and it doesn't seem it was easy to assemble. Should you need further assistance, please call us at 866-602-1800.

Jun 22, 2022
Me
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good deal

Very happy with it so far for the price. Only a few issues with assembly but nothing major. One screw came damaged ( I need to find another at lowes) a few places of very minor surface rust . Sturdy chairs

Helpful?3SI5GD1F6I7T15250713496
Jun 10, 2022
Velma
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Frustrating

chairs were difficult to assemble, The back off the chairs are weird, so one side is flush with frame and the other side is not

Helpful?3SI5GD1F6I7T15250713496
reply from Supplier Response

Dear valued customer, thank you for sharing your concerns with us.<br /><br />As the manufacturer, we aim to provide you with our utmost customer service for your satisfaction with the product you purchased.<br /><br />For assistance, please contact our Customer Service Team: 866-905-4107 or CustomerService&#64;YotrioUS.com

Jun 9, 2022
HH
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Poor quality control

The table came dented. The box was fine and the styrofoam wasn't broken. That means they packed the table dented. Also one of the screws would not screw in. The threads were recessed in too far for the screw to reach. Poor overall Quality Control. I contacted the manufacturer and they only responded after I contacted them two more times. Items are back ordered. If the thing wasn't so big I would have returned it. Just hope it lasts a few seasons and try to sell and upgrade.

Helpful?3SI5GD1F6I7T15250713496
reply from Supplier Response

Hello Valued Member,<br /><br />We are sorry to hear you are having an issue with your set. Should you still need assistance don&#39;t hesitate to reach out to our customer service dept. by calling (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PST.<br /><br />Thank you,<br /><br />Jerome

Jun 17, 2022
Yesi
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Poorly made table

The table is very cheap made when is windy the table moves it's not heavy at all it's poorly made the only thing that is he at is the chairs that are decent also it's getting rusted already I had this set for 3 weeks I would Not recommend it

Helpful?3SI5GD1F6I7T15250713496
May 21, 2022
Jenn
2 out of 5 stars
2 out of 5 stars review

Do not buy this!

Sams should pull this set off of their website. The assembly took forever and the holes are all unaligned. When my husband was done putting it together his hands were black. Would not buy again. We've however bought other furniture that was way better quality from sams so this was a big let down.

Helpful?3SI5GD1F6I7T15250713496
reply from Product Manufacturer

Hello Jenn,We are sorry to hear you are having issues to your St. James set. We want to make sure we get this resolved for you as quickly as possible. Please contact our customer service department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PST so they could further assist you.Thank you,Jerome

Jun 2, 2022
Velma
2 out of 5 stars
2 out of 5 stars review

Difficult to assemble

My husband and I worked hours putting the chairs together. The screws are too small. The backs don't align and there's a gap on the side. We still have one chair unassembled, we can't get the screw to go in. It would be a good deal if the screws would go in as they are meant to be.

Helpful?3SI5GD1F6I7T15250713496
reply from Supplier Response

Hello Velma,<br /><br />We are sorry to hear you are having a hard time assembling your set. We want to make sure we get this resolved for you as quickly as possible. Please contact our customer service department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PST so they could further assist you.<br /><br />Thank you,<br /><br />Jerome

Oct 31, 2018
Jim
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Problem with table legs.

Predrilled leg holes on two of the four legs don't line up.

Helpful?3SI5GD1F6I7T15250713496
reply from Product Manufacturer

We greatly apologize for any inconvenience you have experienced and would like to help you with getting this issue resolved. Please call our direct line at 866-602-1800 for assistance. We look forward to speaking with you.