Hello there, We understand your frustration with your washer. We want to speak to you directly to provide support and see what options we can lay for your washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147005315) to help our team pull up your information. Have a great day. ^Camille