Too many pieces, too complex to operate. They have developed this coffee maker to be too complex to operate with too many pieces. For instance, our previous single serve did not require a piece to insert the pod into in order to get a cup of coffee. This one requires one which is more work and more cleaning.

It not only makes a good pot of coffee, but also is very convenient when you need only one cup of java - single cup from coffee pods. This replaced my old Cusinart with a metal thermal carafe. I use my old thermal carafe on my new Cusinart, and it fits!

I bought the SS-16 to replace a 5 year old SS-15 model. This unit has improved upon some of the negative features of the older model. Here are the improvements: 1. Older model would splash all over counter when brewing single serve unless you used a tall travel mug. This model has a flip shelf so that you can use shorter mugs without making a mess or having to hold the cup close to the dispenser while brewing. 2. This model has the single serve and regular brew sides reversed. This allows you to pour water into the regular brew side much easier since the larger reservoir opening is on the right side of the machine. On the older model, the larger opening was just to the left of the single serve side(middle of the machine) making it difficult to pour the water in the reservoir. 3. The needle which punctures the k-cup is cone shaped on the newer model with the water opening toward the back of the needle. On the older model, the needle was a small metal cylinder with a hole in the center. The older model would sometimes split the k-cup and cause the grinds to back up in the unit and make a mess. Hopefully, the design of the newer model has fixed that problem. To date, I have not had a k-cup explosion. This remains to be seen. 4. The warmer plate on the old machine started to rust. I believe this was due to the fact that the carafe would get water between the glass and the top plastic band and this water would slowly drip down the side of the carafe and puddle on the warmer plate. Because the warmer plate was constantly wet, I believe this caused the plate to rust. On the SS-16, I don’t have any water getting between the glass carafe and the top plastic band and dripping down the side. I also don’t plan on washing the carafe in the dishwasher as I don’t know if this could be what caused the older one to leak. I’ve used this pot for over a month. Overall, I like the fact that I can brew a regular pot of coffee or make a single cup using one machine. I like the fact that I am not forced to make a specific number of cups of coffee on the regular brew side. Many combo machines retain water in an internal reservoir and force the user to make a specified number of cups. This machine does not retain any water after brewing. On the regular serve side, you brew as much coffee as there is water in the reservoir. On the single serve side, the water reservoir is removable, so it can be emptied when not in use. Most Keurig machines retain water in an internal reservoir which seems like it can be a breeding ground for mold due to the stagnant water in the machine. I like that this machine does not do that. I make a full pot of coffee almost every day, and if not, I’ll have a few k-cups instead. I hope I can get 5 years of daily usage out of this machine.

This coffee maker is a good idea but doesn't perform well. The coffee brewed is not hot enough regardless of whether it is a pod or carafe. When I make a cup from a pod or pour from the carafe, I have to warm the cup in the microwave for 30 seconds to get a suitably warm cup of coffee. I even pre-warm my coffee cup.

We love our new 2 in 1 coffeemaker! It replaced an 14 year old Cuisinart coffeemaker. We all love the over ice feature especially living in AZ during the summer! And being able to make a single cup of coffee is amazing. Also love I can adjust the carafe temp when brewing a pot of coffee!

Got off to a bad start but now I love it. It seems folks have had an issue with the single serve side not working. No POD light when the POD button pressed. A google search showed a quick fix. I interpreted this problem as a sticky pod sensor switch right under the pod lid. I had that problem right out of the box. Did the 'fix' and all was good. It did it a day later and I did the 'fix' again. Since tht it's been working fine great.

Inconsistent fill amount on single serve side. We have had 4 units due to pods exploding. Makes a mess. Bottom needle needs a larger opening so it doesn't.t clog and explode. Cuisinart has been great about replacing the units at no charge but it would be nice to have a trouble free coffee maker.

I received a black one of these by mistake. I did not like how it looked so I returned it for a white one of the same model. I have never had a 2-in-one before. I can say I really like the convenience of having this. It did take a learning curve but now it is no problem at all. One of the features I really like is the ability to turn off the back light on the panel, and of course the good tasting coffee.

When making a pot of coffee, having difficulty not having it overrun with grounds. cannot make 12 cups because when you put the correct amount of coffee in it, it overflows with grounds many times over. not please with this coffeemaker at all. also in the pod section, have had several k-cups burst causing grounds to spill over and make a mess.

I bought this coffee maker as a replacement for a previous one that stopped working. This is a newer design and the Pod side has been reversed, now being on the left which is awkward for a right handed person. I personally think the added fold down platform for shorter cups/mugs is unnecessary.