Hello- We are so sorry to hear about the trouble you've had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900269625. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team

Thank you for sharing your feedback with us. We truly value hearing from our customers, as every comment helps us better understand how our products are being used and where improvements can be made. Please know that all input is carefully reviewed and shared with our product team to guide ongoing development and enhancements. Your feedback plays an important role in helping us continue to improve the quality and performance of our products.

Thank you for sharing your feedback. We understand that hard-to-reach areas can make cleaning more challenging, and your comments will be shared with our product team for future design improvements. For guidance on safely cleaning your unit and maintaining optimal performance, our Consumer Assistance team is available to help. Please contact them at 1‑800‑726‑0190.