Hi, <br /><br />Thank you for sharing your feedback on the Ninja SLUSHi. <br /><br />We’re very sorry to hear that your unit stopped working after such a short time. That’s certainly not the experience we want for our customers, and we understand how disappointing and frustrating this must have been for you. We’d love the opportunity to turn this around and provide you with the support you need. Please reach out to our customer support team at 1-800-365-0135 so we can review your situation in detail and help find the best solution. <br /><br />Kind regards, <br />Ninja Kitchen

Hi there, Thank you for sharing your feedback. We're sorry to hear that your SLUSHi worked well the first couple of times but then stopped freezing drinks and began shutting off. We recommend reviewing the troubleshooting guide below, as it may help identify and resolve the issue: https://support.sharkninja.com/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca?redirect=false If the issue continues after following the troubleshooting steps, please reach out to our team using the link below so we can take a closer look and assist further: https://support.sharkninja.com/contact-us We appreciate you bringing this to our attention and would love the opportunity to help get your SLUSHi back up and running. Warmly, Ninja Kitchen