Hi there, Thank you for taking the time to leave a review on the SLUSHi. We're sorry to hear that your model didn't function as expected, and that you've had difficulty finding the right recipes. We recommend consulting our Recipe Guides to get a better idea of the recommended ratios for your drinks. Quick Start Guide: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001ZhoJ/eLr5Q6HcUbgtRkTHeZp.NpH5y2dve4.hbSk68A04w8o SLUSHi Recipes: -https://www.sharkninja.com/discover/recipes/ninja-slushi-recipes -https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zi8n/LdPjv4hDLtDQ6RCeG6TUK5.Ea4QC5BOfLFCdkF_xXU0 Kind regards, Ninja Kitchen

Hi Ahmad,<br /><br />Thank you for sharing your experience. We understand how frustrating it can be when the unit stops mid-cycle. If this continues after you’ve had more time to work with it, we’d like to help troubleshoot and find a solution. Please reach out to our Customer Support team at 1-800-365-0135 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). Your feedback is important and helps us improve our products.<br /><br />Kind regards,<br />Ninja Kitchen NA

Hi Jade,<br /><br />We’re sorry to hear your SLUSHi arrived missing the condensation catch. Please reach out to our Customer Service team at 1-800-365-0135 so we can resolve this for you. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Ninja Kitchen NA