Hi Bobby, <br /><br />Thank you for taking the time to share your experience. <br /><br />We’re so sorry to hear that your Ninja SLUSHI is not working. Your experience is really important to us, and we’d love the opportunity to take a closer look and help resolve this for you. Please don’t hesitate to reach out to our customer care team at 1-800-365-0135 so we can troubleshoot together and explore the best solution. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. <br /><br />Kind regards, <br />Ninja Kitchen