Thank you for the feedback. We'd be happy to help you adjust the volume levels of each channel, this should help resolve the issue you're experiencing, and tune the sound bar to meet your preferences. Please contact our customer support at 877-878-4946, or through chat or email on support.vizio.com.

Defects like this are extremely rare in or out of warranty. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

This is not the experience we would like our customers to have. We’d appreciate the opportunity to help you resolve this issue. Please contact our award-winning U.S.-based customer support team at 877-878-4946 Monday thru Friday from 7am to 11pm and Saturday and Sunday from 8am to 6pm CST. We also have Chat and E-mail support on support.vizio.com if you would prefer.