Thank you for getting in touch about our Olay Moisture Renewal Blend Shea Butter Body Wash. We're sorry to hear that your skin wasn't properly moisturized. We have tested all of our products thoroughly so we can be sure they deliver the benefits we advertise. The news you've shared here has been unexpected but we'll be sure to share your comments with the rest of our Olay team. When you have the time, please give us a call at (800) 652-9261 or email us through our Contact Us Page or email us through our Contact Us Page so we can further assist you.