Thank you for reaching out about our Olay Moisture Renewal Body Wash with Collagen Peptide and Shea Butter. While we're glad that you like the soap, it is disappointing that you weren't satisfied with the product's packaging. What you've shared has been unexpected as we do put all of our products through many quality checks. Rest assured that we are addressing this with our Quality Assurance team. We'd like to learn more so we can better assist you. When you have the time, please give us a call at (800) 652-9261 or email us through our Contact Us Page.