Hi Whitney, we know leaks are not ideal and we're disappointed to hear that this happened. While parents have found success in sizing up, we'd like to hear from you so we can find the best solution for your family. Please reach out to us at 1-877-648-2484 (M-F, 8AM-5PM CT) when you have a chance so we can help further. Thanks!

This is certainly unexpected and not the experience we’d want you to have! We want to assure you that our team takes extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent something like this from occurring. It's our goal to deliver products to you in pristine condition and make sure your baby is comfortable. We take this report seriously and would like to hear more from you. When you get a chance, please give us a call. We can be reached at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST), and look forward to hearing from you. Thank you.