Hi there, We want you to have a better experience than this. Let's help you. We would love to speak to you directly to gather more information about the damaged dryers. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146279232, to help our team pull up your information. Have a great day! ^Chrystel

Hi There, Thanks for reaching out! We understand your situation concerning the dryer making grinding noises. Here are links that will help you address your concern with the noise situation. Samsung dryer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01000979/?gclid=CjwKCAjwyaWZBhBGEiwACslQo5Wu_Oojbu2NazCAQsxj2YmeA-XUxB6Qp4qRy6oWOTWnG_LqN7SasxoCHCwQAvD_BwE What noises your dryer makes and why: https://www.youtube.com/watch?v=86vxZamgYwQ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number 1144938129 to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel