The Sofa is very comfortable. The delivery was a -1 rating. In the order it states it will be delivered to your door. Guess it doesn't state which door. They delivered it to my garage door which is 25ft from by front door and on a street which gets splashed by water. Can not see my garage door and you can't call customer service. Had to use a chatbot first. Never got a call back. It's not a way to do business.

It's only been a month, but so far so good! The couch was very reasonably priced so no complaints!

Strong smell of formaldehyde-returned

Very comfortable from the beginning!

Very comfortable

Short backside doesn’t support neck area

Not as comfortable, poor workmanship

This sofa is soft, comfortable, and super sturdy. Many other sofas at this price point are not very well made. The sofa - and the matching chair - are extremely sturdy, have nice fabric, and are comfortable to sit and watch a movie. I did swap out the small pillows for some larger ones with colors to match my rug. For the money, I'm very happy with my purchases.

We placed an order for a couch on Saturday, and the website clearly stated it would be delivered on Sunday. Sunday came and went with zero communication about any delivery window. Finally, around 5 PM, a single delivery guy showed up—with the couch thrown in the back of his personal pickup truck. It honestly felt like Sam’s Club had hired someone from UberEats to drop off a massive piece of furniture. I live in an upstairs apartment, and the delivery person flat-out told us he couldn’t get the couch upstairs by himself. Even if I lived in a one-story house, is Sam’s Club really expecting their drivers to drag a heavy couch across the driveway and into the house alone? When we originally asked about this, Sam’s Club reassured us that they would have two people to deliver to a second story. That was clearly a lie. The driver ended up taking the couch back, and I later got a call from a fulfillment worker. After speaking with corporate, they told me the only solution was to reorder the couch and select “delivery.” Except—there IS no delivery option for this item. Completely ridiculous. This experience showed me nothing but a total lack of customer service, zero accountability, and pure incompetence. I will not be ordering from Sam’s Club again. They wasted my time, disrespected me as a customer, and made what should have been a simple purchase into a nightmare.

I loved this couch and would give it five stars... except... we bought two in April and they both already broke in the exact same spot (right behind the cushion where you lean against while sitting). It was not due to force, just snapped when our 8 or 9-year old was sitting watching TV. Sam's is allowing us to return it, but just super bummed they didnt' work out!