We want our Bounty Towels to stick out from the rest when it comes to cleaning up your mess, and we're sorry your recent experience wasn't the best, Eric. Our towels were upgraded and undergo multiple strict controls to deliver an improved absorbency and clothlike texture to pick up messes quicker & completely. However, you should have the same Bounty experience you love and trust. We'd like an opportunity to review the towels you purchased with our Product Quality Team and make it right. Call us at 1-800-926-8689, M-F, 9 am-6 pm EST, when you can, and we'll be happy to discuss this further.

When everything goes according to standard, our upgraded Select-A-Size Sheets should add more clothlike texture and improved absorbency to your cleaning, and we're so sorry your recent purchase wasn't the quicker, picker, upper you love and trust. We try our best to ensure each roll you get is perfect for the messy jobs of life with extensive quality checks during manufacturing, and our consumers are our eyes and ears to understand and fix these errors. We'd like to learn more about the towels you purchased to report to Quality Assurance. When you can, call us at 1-800-926-8689, M-F, 9 am to 6 pm EST, so we can discuss this further.

We certainly want you to tackle your messes quickly with an easy tear, Violet, so we're sad to hear this. Though we have many checks in place, sometimes one can sneak out on us. We'd be love to hear more and make this right, so give us a call to help at (800) 926-8689.