We bought three of these last year for Reindeer Games and we will be buying them again this year. I'm not sure why there are so many negative reviews. All you have to do is follow the instructions that are given with the card and on the Zillions website. It was rather easy to figure out and we had no problems.

I would give a zero rating. These are NOT user friendly. I'm so glad I never gave one to my mom, who does NOT use email at all. You cannot redeem the card at all unless you give them your email. Then, it's still tricky from there!! Do NOT buy!

I purchased a Zillions gift card through Sam's Club as an anniversary gift. When the recipients tried to redeem it, they were told the gift card had already been used. I first went into my local Sam's Club and spoke with an employee who was very polite and tried to help. She directed me to the Sam's Club customer support number. Unfortunately, that led to a frustrating loop. The “customer support” number connected me with an AI-generated assistant that repeatedly directed me back to the Zillions website. I was never connected with anyone who could actually help resolve the problem. The recipients had also contacted Zillions, and eventually I had to take over as the purchaser. My experience with Zillions customer service was extremely frustrating. The representative was condescending, repeatedly interrupted me, and kept telling me to “just fill out the form” whenever I asked for clarification. My question was about the “Merchant” section of the form, which appeared four times and seemed intended for a merchant complaint rather than a customer reporting a gift card that had already been redeemed. Instead of explaining what information was needed or why that section applied, he simply repeated that I needed to fill out the form. There was a language barrier, which made the lack of clear communication even more frustrating. I understand that problems can happen, but the way this was handled was unacceptable. I purchased the gift card through Sam's Club in good faith, and the intended recipients couldn't use it. I shouldn't have to chase down multiple companies, get stuck in an AI support loop, and then deal with a condescending representative just to resolve a gift card issue. The issue has still not been resolved. I have now submitted the requested information and am waiting for the replacement gift card. I hope Sam's Club takes a closer look at the Zillions gift cards it sells and, more importantly, how customers are supported when something goes wrong.

Scam! Got as a gift, followed the directions to get in. Nothing came up to order a gift but immediately got an email thanking me for my order for GameStop!?!?!? Never ever a thought for Game Stop..The confirmation came to my email address with confirmation to be sent to a completely different person and email address. How does that happen unless stolen cards!?!? Customer service no help...said once an order is placed can't be changed or cancelled. Don't have the heart to tell the gifter they wasted $50. I will just tell them it was too hard for us old folks to figure it out so don't buy again. Appears by comments everywhere that we're not the only ones!

I bought 5 of these to give out to family. NONE of them work. They all come up with an error saying the site cannot process your order. This gift card lets you buy online gift cards for tons of other places. Allegedly. Too bad you can't even use them. I'm out $250 and considering a charge back on my credit card if Sam's won't let me return them. These cards are a SCAM, and Sam's Club should pull them from the shelves ASAP as well as refund anyone who has a similar problem

I bought these gift cards for my boys at sams club thinking that sams would not put out a product you couldnt use but boy was i wrong! I spent 200 and the cards have to be put in on a secondary site to trade in for e gift cards which all i can say is good luck getting them to work! I would never ever reccomend buying these zillions gift cards and if i were sams i would pull them it is not a good look for your company!

Worst gifts cards ..! If I could I would give 0 stars the customer service is horrible..! Purchased 2 gift cards for gifts and was charged and says no funds. Been calling since December and nothing have been resolved and it's February. Will not purchase ever again. Beware

It is the worst gift card and is almost a scam. It took me over an hour to redeem it, even after going through every possible hurdle. I waited 45 minutes for their customer service and then gave up.

It's so difficult to redeem and see the number. There's no human being at customer service. Don't buy it. Not user friendly. It's almost a scam.

We purchased 2 of these gift cards. The first worked well, lots to pick from. The second there were very few options and none of which were of interest. Very disappointing. Ended up with something that will be hard to use.