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Customer reviews for Serta Perfect Sleeper X Max Hybrid Mattress for
Serta Perfect Sleeper X Max Hybrid Mattress
4.7 out of 5 stars
stars
108 ratings108 reviews
  1. 5 stars86% (93)
  2. 4 stars5% (5)
  3. 3 stars4% (4)
  4. 2 stars2% (2)
  5. 1 star4% (4)
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Showing 1-10 of 108 reviews
Mar 11, 2026
Reviewer name: Michael L
5 out of 5 stars
5 out of 5 stars review

Nice

We have only had it less than a week, great quality and we are getting a good night of sleep. Can't wait till it's broke in to feel the full comfort of the matress.

Review from Serta
Helpful?3YXB89KR65CX15225258561
Mar 25, 2025
Reviewer name: DrJLD
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A Perfect Balance of Comfort and Support!

We absolutely love our Serta mattress! At first, it felt a bit stiff, but after a few days of breaking it in, it became incredibly comfortable. We made the switch from our previous pillow top options because they kept breaking down too quickly, and we're so pleased with our decision. This mattress provides great support and feels much more durable. Overall, we couldn’t be happier with our purchase!

Review from Serta
Helpful?3YXB89KR65CX15225258561
Oct 12, 2026
Reviewer name: Patricia H
5 out of 5 stars
5 out of 5 stars review

Great

Comfy and supportive. Firm but soft. Love it

Review from Serta
Helpful?3YXB89KR65CX15225258561
Oct 21, 2026
Reviewer name: Kimberly S
5 out of 5 stars
5 out of 5 stars review

New Mattress

Comfy and supportive so far!

Review from Serta
Helpful?3YXB89KR65CX15225258561
Oct 21, 2026
Reviewer name: Krista L
5 out of 5 stars
5 out of 5 stars review

Good mattress

Comfy and supportive mattress

Review from Serta
Helpful?3YXB89KR65CX15225258561
Aug 10, 2026
Reviewer name: Charlotte R
5 out of 5 stars
5 out of 5 stars review

Firm & very comfy!

The support was amazing. I've been sleeping so much better on my new Perfect Sleeper “Hospiitality “ Brand!!!

Review from Serta
Helpful?3YXB89KR65CX15225258561
Sep 23, 2026
Reviewer name: Sandra R
5 out of 5 stars
5 out of 5 stars review

A Comfortable Night's Sleep

I have slept on Serta mattresses in my travels and always had a comfortable night's sleep.

Review from Serta
Helpful?3YXB89KR65CX15225258561
Oct 9, 2026
Reviewer name: Keith N
2 out of 5 stars
2 out of 5 stars review

Two night sleep review

So far, not liking this mattress - way too firm. The show room mattresses were nowhere near as hard as this mattress is. Not sure we'll be able to keep this...

Review from Serta
Helpful?3YXB89KR65CX15225258561
Sep 21, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Defective

I want to like this mattress it was doing ok But now the layer underneath is bunching and wrinkling and hurting me . For such an expensive mattress shouldn't happen. I don't know if I can get another mattress since I bought in March and just now realizing this was the issue I thought it's was my sheets

Helpful?3YXB89KR65CX15225258561
reply from Serta Team

Hi there, thank you for taking the time to review your Serta Perfect Sleeper X Max Hybrid Mattress. Your feedback is valuable to us. We are very sorry to hear about your experience. If your mattress has begun to bunch, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Mar 24, 2026
Reviewer name: KIM
1 out of 5 stars
1 out of 5 stars review

Horrible Mattress

Horrible mattress. we kept our about a month. we bought 2 twin xl. Mine was the plush pillowtop which was really very firm. My husband's was the firm pillowtop, which was even former than mine. i never got used to it i wake up sore and hurting every morning. Besides them being so firm the sides started sagging, I had to rotate mine after 2 weeks. Today they were both returned. Just FYI if you return a mattress to Sam's it has to be wrapped in plastic.

Helpful?3YXB89KR65CX15225258561
reply from Serta Team

Hi, thank you for taking the time to review your mattresses. Your feedback is valuable to us. While we are sorry to hear that they did not meet your sleep needs, we are happy to hear you were able to return them and work to get on another mattress so you can get a great night of sleep.