Hello, Dscott. This doesn't sound normal at all, & we're sorry to hear about the pump issues you describe. Yes, at your earliest convenience, please reach out to our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com! We hope to learn all we can to determine how to get you up and running at full power as quickly as possible. We appreciate you taking the time to share your experience & look forward to hearing from you soon!

We are so glad to hear you've enjoyed the power & performance of your 4400 PSI pressure washer and we're confident it will continue to serve you well. Anytime you care to show off your work, you can tag #simpsonclean on social media and we would love to see the results you achieve. We appreciate your feedback, Charlie B!