Hi Matilda, Thank you for sharing your experience with us. We are truly sorry to learn that the Foodi Dual Zone hasn't met your expectations. We understand how this can be frustrating and your feedback is greatly appreciated. If you'd like further information on how to maximize your experience, please visit our website for manuals and guides on your unit. You can also contact our support team for any assistance. We're always ready to assist and ensure your experience is a positive one. All applicable links are provided below. Guides and Manuals: https://support.sharkninja.com/product/ninja-foodi-xl-2basket-air-fryer/01tHs00000D0UXOIA3?redirect=false Contact Page: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen US