Hi Ron- Shokz here! We're sorry to hear this has been your experience. If you find these are not a good fit for you, we kindly ask that you reach out to Sam's Club Customer Service directly to learn of their return policy. Thank you!

Hello-Shokz here! Since this order is being fulfilled by Sam's Club, we kindly ask that you reach out to their Customer Service directly for this inquiry. Thank you!

Hi Andrea- Shokz here. We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version for the best experience with your OpenRun Pro. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to Sam's Club Customer Service directly to learn of their return policy. Thank you!

Hello- Shokz here! We're very sorry to hear you're not completely satisfied with the fit of your OpenRun Pro. These are available in a mini size that may be a better fit for you. Since this order was fulfilled by Sam's Club, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!