Customer reviews for Samsung 7.5 cu. ft. Gas Front Load Dryer with Sensor Dry

Customer reviews for Samsung 7.5 cu. ft. Gas Front Load Dryer with Sensor Dry for

Samsung 7.5 cu. ft. Gas Front Load Dryer with Sensor Dry

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4.3 out of 5 stars

stars84 ratings79 reviews

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Nov 13, 2020

BarNone

5 out of 5 stars review

Very Quiet dryer.

[This review was collected as part of a promotion.] My old Maytag dryer started making noises and so I decide to replace it with a Samsung this time. The dryer works well, has a lot of nice features - especially wrinkle prevent - so that I don't have to empty the dryer immediately when it finishes the cycle. However, the sole problem I encountered and would critique was that the lint screen is tough to clean because it is hard to get your fingers in the location to remove the lint.

Review from Samsung US

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Feb 11, 2021

Eric

1 out of 5 stars review

Do not order from Samsung’s website!

i ordered my washer and dryer on december 26th. they told me it would be delivered on january 20th which i accepted. a on january 19th the said they needed to reschedule delivery for the 22nd. then on the 21st they said they would deliver it on the 27th. on the 26th i got a call saying they could not longer send me the washer and dryer that i already paid for! i then had to talk to three useless samsung representatives who did absolutely nothing for me. i finally talked to one nice lady who finally got my order through and got me a delivery date for february 11th. now today as i am waiting for my delivery to be dropped off at my house i get a call saying i need to schedule my delivery! if you do want to order one of their washers or dryers don't not order it from their website.

Review from Samsung US

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reply from Samsung Care

I can understand your disappointment with the situation and value your feedback greatly. If you have any other hiccups, chat with us at the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142959472

Feb 29, 2024

mb1234

1 out of 5 stars review

Poor at drying, good at making noise.

Dries ok with small loads, anything more than socks and underwear and the dryer only gets them to damp at best, nowhere near dry. It is also incredibly noisey, loud mechanical noises as well as chimes that you cannot mute. You can turn off the alarm but not the high pitched horrible song it makes when you switch it on. Annoys me, my wife, the baby and the dogs. Garbage.

Review from Samsung US

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reply from SEA Care

Hi there, We recognize how frustrated you are about your dryer. We would love to extend our help with your experience. Here's a link to help you figure out why your clothes are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely. Clothes are not dry after using a Samsung dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999/ We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully. Samsung dryers are noisy. https://www.samsung.com/us/support/troubleshooting/TSG01000979/ We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146903363) to help our team pull up your information when you message us. Thank you. -Kimberly

Dec 17, 2020

Kayla

1 out of 5 stars review

You can’t turn off the annoying system sounds

probably the worst washer and dryer i could have bought. it has the most shrill system sounds that play with every dial or click. it literally plays a 5 second jingle everytime you turn it on/off, or it times out. the best part, it can’t be turned off according to the samsung reps. though it is smart app capable, it wont go into wifi mode or pair. not worth the extra price tag.

Review from Samsung US

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reply from Samsung Care

Have you also try contacting our Smart Things department? They would be able to assist you with this concern too. ^Pat Smart Things (866)8132-404

Oct 29, 2022

UnHappy

1 out of 5 stars review

Didn't last

Barely lasted 1 year - began to dry very slow - had to use the timed dry and run for 100 minutes. These were not very big loads either. Then the motor had a meltdown - literally - the windings in the motor are charred. Everything smells like melted rubber/plastic.

Review from Samsung US

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reply from SEA Care

Hi There, Thank you for your review of the experience on your dryer. Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/ You may also refer to this link about "Samsung dryer smokes or smells": https://www.samsung.com/us/support/troubleshooting/TSG01000971/ How to operate your Samsung washer and dryer: https://www.youtube.com/watch?v=pR-J0PWocN0 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

Mar 2, 2022

Bballmomof2boys

5 out of 5 stars review

So roomy ..

[This review was collected as part of a promotion.] I cannot how big this dryer is. It holds a lot more clothes then my old Fisher & Patkel. Love it. Love my Samsungs!! Only thing I don't like is the door sticking out and not flat with the dryer. I can't close my doors on the laundry space. Only thing I don't like.

Review from Samsung US

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May 6, 2023

Benchwarmer

5 out of 5 stars review

Dries very quickly!

[This review was collected as part of a promotion.] This dryer works so much faster than our old stacking dryer. It's much larger, too. I'm very happy with it.

Review from Samsung US

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Jan 18, 2022

Selena

5 out of 5 stars review

Great quiet dryer

[This review was collected as part of a promotion.] I have been using Samsung and love their products. This dryer is quiet and did a great job in drying

Review from Samsung US

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Jan 3, 2022

Ruby

5 out of 5 stars review

So far perfect

[This review was collected as part of a promotion.] I bought this dryer with gas option. It operates really well with limited noise. It also looks elegant matching the white washer that I bought at the same time.

Review from Samsung US

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Jan 17, 2023

Diana

1 out of 5 stars review

WORST DRYER IN THE WORLD

[This review was collected as part of a promotion.] I bought this 9 months ago and had issues with it since the beginning, it will just work when it wanted to. Now in cold weather/winter, it is dead and doesn't want to work at all.

Review from Samsung US

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reply from Samsung Care

We all know a working dryer is needed to have dry clothes, Diana. Let's have the dryer back up and running. When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. Please check these links for details. Samsung dryer will not turn on or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001008/ How to fix a dryer that won't start | Samsung US https://www.youtube.com/watch?v=78lJFJkU7hI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145375908) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille