Hello Michele, We understand the importance of having a functional dryer at home. Let us provide the help you need. We'd be delighted to talk with you to get some information and offer assistance with your dryer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146901972) to help our team pull up your information when you message us. Thank you. -Kimberly

Greetings, We appreciate you sharing your experience with your Samsung dryer. We are here to help. We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147373910, which will help our team pull up your information. ^Rainly

Greetings! It's frustrating when something doesn't work as expected right out of the box, especially after trying various troubleshooting methods. We are here to help you out. I have shared a Samsung link below that will help with your experience. The link shared below can serve as a recap to the troubleshooting steps you may have gone through. Please take your time in step number 3 which indicates that electric dryers like yours require 240 Volts to heat, anything lesser than 220 Voltage may only run the motor and the control panel but not the heating element. Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you need more assistance up to assistance with schedule a service technician, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147198712 to help our team pull up your information. Leo

Greetings! Let us help you with enabling the drum light on this Samsung dryer model. We agree with you that an interior drum light is important. Please turn to page 43 of this model's user manual shared below to enable the drum light for you to see your laundry when getting them. The light will remain turned on for 2 minutes and will automatically turn off. https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf Should you need more assistance with this dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146031074 to help our team pull up your information. Leo

I can understand your disappointment with the situation and value your feedback greatly. If you have any other hiccups, chat with us at the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142959472

Hi There, Thank you for your review of the experience on your dryer. Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough I also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/ You may also refer to this link about "Samsung dryer smokes or smells": https://www.samsung.com/us/support/troubleshooting/TSG01000971/ How to operate your Samsung washer and dryer: https://www.youtube.com/watch?v=pR-J0PWocN0 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo