This is certainly unexpected and not the experience we’d want you to have! We want to assure you that our team takes extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent something like this from occurring. It's our goal to deliver products to you in pristine condition and make sure your baby is comfortable. We take this report seriously and would like to hear more from you. When you get a chance, please give us a call. We can be reached at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST), and look forward to hearing from you. Thank you.

Oh no Taylor, leaks are never fun! We know how important it is to have a trusted diaper for your child, and we'd like to learn more and help out. When you have a moment, please connect with one of our specialists by phone at 1-877-648-2484 (M-F, 8AM-5PM CT). Have a great day!