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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,035 ratings463 reviews
  1. 5 stars73% (752)
  2. 4 stars16% (165)
  3. 3 stars4% (37)
  4. 2 stars3% (33)
  5. 1 star5% (48)

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Showing 441-450 of 463 reviews
Jan 24, 2025
Reviewer name: Texaswomyyn
2 out of 5 stars
2 out of 5 stars review

Not a good fit - for me. Seat too shallow. . .

An office chair is highly personal, and not all chairs fit all people. My experience with this chair was not particularly good, as I found the seat too shallow (front to back), with the edge several inches from the crease in my knees. As another reviewer noted, I also had a tendency to slide forward as the seat seemed to tilt downwward somewhat. Because of the shallow seat, the lumbar 'protrusion' pushed me that much more toward the front. I found it very difficult to push the back backward. The spring or whatever mechanism it is that keeps it upright did not allow for any gentle rock back. I like a chair that tilts backward some when I lean back in it. Another fact: once assembled, it is nearly impossible to get the chair through a standard household doorway. We had to turn the chair on its side to wriggle it through. I will be returning it on my next trip to Sam's Club.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Aug 14, 2025
Reviewer name: Austin
2 out of 5 stars
2 out of 5 stars review

No longevity

Lasted about a year before falling apart. I wasn't particularly rough with this chair but the arms and base just kept loosening to the point of breaking. The uphostery ripped from even the lightest of drags. Very unfortunate. I don't feel comfortable returning something to Sam's that I have owned for an entire year so I guess I just have to deal with it.

Helpful?4DOOYTVHLELZ15215259724
Feb 20, 2024
Reviewer name: Leann
5 out of 5 stars
5 out of 5 stars review

Wonderful Chair

This chair is wonderful!! It's very comfortable. The lumbar support hits perfectly. The wheels glide so smooth even on a tile floor. It is very well made. It was very easy to put together. The overall look of the chair is beautiful. I'm very glad I purchased this chair.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Sep 12, 2024
Reviewer name: Jane
2 out of 5 stars
2 out of 5 stars review

False advertisement - NOT Big and Tall

I look at dimensions as my husband is 6'5" /270. He works from home, so seat depth and height are important. The dimensions on line are not the dimensions on the box. Unfortunately, I didn't see that before opening and assembly. My husband noticed right away. I called Sam's, and they could not give me an answer. Took it back talked to the manager and she said she'd look into it. So it's false advertisement.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Mar 30, 2026
Reviewer name: The safeguard system D
5 out of 5 stars
5 out of 5 stars review

John’s Chair

Office chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 23, 2026
Reviewer name: Lee B
4 out of 5 stars
4 out of 5 stars review

Nice

Good chair on day 1

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 6, 2026
Reviewer name: Dennis D
5 out of 5 stars
5 out of 5 stars review

Office chair

Good fit

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 14, 2026
Reviewer name: George dustin D
4 out of 5 stars
4 out of 5 stars review

It’s a really comfortable chair

I loved it

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 7, 2026
Reviewer name: Belladonna L
5 out of 5 stars
5 out of 5 stars review

Easy to assemble

Lazyboy office chair .

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 18, 2026
Reviewer name: ALICE
5 out of 5 stars
5 out of 5 stars review

best investment ever

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very pleased to hear that you feel like this was a great investment for your future comfort. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.