Thank you for letting us know, and we're certainly sad to hear this as we strive for you to get your rolls in pristine condition and to fit next tor your throne. With that said, we offer a free Roll Extender per household, so be sure to sign up on our site. Meanwhile, we'll share this with our Quality team, and we'd love to make this right, so give us a call at (800) 777-1410.

We appreciate our customers' feedback and are taking them seriously. Please know that we are listening and take your feedback very seriously. While we reduced the width of our rolls (9mm), we also upgraded it by adding additional benefits into the product. Our goal remains to offer the highest quality TP. If you'd like to discuss this further, make sure to reach out to one of our team members at 1-800-777-1410, Mon-Fri 9AM-6PM EST. Thank you for your review!