Sorry to hear you feel this way, Jackie. We can assure you that our Ultra Soft goes through strict quality checks to ensure it reaches you in the best possible condition, and we'll be sure to share your comments with our team. The last change we made to our Ultra Soft was in February 2022, when we introduced a new emboss and innovated by using a new softening chemistry. As well, the Super Mega roll format changed at this time. We appreciate you sharing your thoughts and will be sure to share them with our Quality Team.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you enjoy the go with Charmin. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 777-1410.