We're sorry to hear you're having this issue, Lu. Charmin is not expected to cause any problems in properly functioning plumbing and septic systems. Other factors, such as the age of a toilet, can also affect its performance. The internal parts in the tank begin to wear out after only a few years and may need to be replaced to restore strong flush performance. (Pro tip: if you have to hold down the flush handle to get a good flush, that's one symptom of worn toilet tank parts.)

We're sorry to hear you didn't have the experience you were expecting. We'd like to learn more, so we can help. When you have a minute, please get in touch with us at (800) 777-1410.