Hi Matt,<br /><br />Thanks for sharing your feedback with us. I’m sorry to hear the toilet paper felt firmer than you expected — that’s not the experience we want for you. We appreciate you taking the time to let us know. If you’d like to talk more about this or share additional details, our team is always happy to help at 1-800-777-1410.<br /><br />Thanks again for reaching out.

&#34;Thank you for your feedback. We’re sorry to hear that your Charmin Ultra Strong toilet paper was not delivered and that you did not receive any communication regarding this issue. For assistance, please contact Sam&#39;s Club customer service at 1-888-746-7726. They will be able to help you resolve this matter.