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Sams Club
Sams Club
Customer reviews for Claire Leather Reversible Sectional and Ottoman, Assorted Colors for
Claire Leather Reversible Sectional and Ottoman, Assorted Colors
3.8 out of 5 stars
stars242 ratings149 reviews
  1. 5 stars50% (122)
  2. 4 stars17% (42)
  3. 3 stars9% (22)
  4. 2 stars6% (14)
  5. 1 star17% (42)
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Showing 71-80 of 149 reviews
Jun 13, 2018
heather
5 out of 5 stars review

Verified Purchase

Excellent purcahse

The couch is just as described. It could also double as a bed with the ottoman pushed up against it. A queen size sheet fits around the whole cushion section.

Helpful?3SALDI3CZI6D15204051052
reply from Abbyson Living

Greetings! Thank you for sharing your thoughts about the Claire Sectional by Abbyson. We value your feedback and are pleased to hear you are happy with this new addition! We hope you decide to purchase #Abbyson again in the future. Sincerely, Ashley

Apr 28, 2023
Rebecca
1 out of 5 stars review

Verified Purchase

Not even 1 Star

First couch delivered had a small puncture hole in it, The second one has a horrible rip in it. This will be the 2nd time I have had to disassemble the furniture and box it up to return.

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reply from Abbyson Living

We apologize for this happening! Please reach out to our Customer Experience Team with your order number and photo's so we can help resolve the issue! You can reach our team at samsclub@abbysonliving.com - The Abbyson Team

Jul 30, 2022
agr
1 out of 5 stars review

Would Not Buy Again

This is the second leather sofa I've purchased from Sam's. The other one, a different brand, I purchased in 2009 and it's wonderful. No rips, comfortable etc. I wish I could say the same with this one and had I noticed it's not real leather I wouldn't have purchased. Bought in 2018 and the cushions are peeling, and one of the arms is broken. Poor quality.

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Nov 21, 2022
TracyV
1 out of 5 stars review

Arrived damaged in pieces

I ordered this week's ago. Finally delivery day comes today. The couch has a 4 inch slice all the way through on the armrest front. 2 more slices over 2 inches long on the corners on rhe right and left side. Sams says they'll give me 3 options, return and replace, return for a refund or $100 to keep the thing. So disappointed. I've been without furniture for over 2 weeks. Here it is the week of Thanksgiving and I'm stuck without furniture. I'm regretting this purchase.

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Apr 18, 2019
Sanjay
1 out of 5 stars review

Received with Missing legs

I bought the brown one some 4 weeks back, and it had missing and broken legs. In all this sectional needs 13 legs(4 for ottoman, 4 for chaise and 5 for the sofa). I received 8 out of which 2 were broken. I reached Sam's online chat and they assured me they would get back to me to resolve and it's been 3 weeks and I'm still waiting for a response. Meanwhile this thing is sitting in my living room without legs, it's not a very comfortable height without the legs. I would have returned it, however it's pretty inconvenient to return because of the size. At this point I'm exploring buying legs from other stores to fix the problem. I guess I'm done buying furniture online after this experience.

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reply from Abbyson Living

Thank you for your feedback, we do try to ensure the color is as accurate as possible, though individual screens do tend to vary. For further questions, you can reach out to our customer service department at 888-406-0838 or via email to samsclub@abbysonliving.com. – The Abbyson Team

Nov 17, 2020
CJ
5 out of 5 stars review

Fantastic deal

There's a special kind of stress that I get when I order furniture items that my carpenter partner will be assembling. He's super critical, due to his job. We're both incredibly pleased with this purchase. He's commented at how solid it is, how they used good wood and the craftsmanship is above what we expected for the price. The leather looks much better than we expected as well. We were a little nervous ordering it sight unseen, but know that we can trust Sam's quality. It's firm but comfortable, no weird smells, and the giant ottoman makes it awesome for snuggles. With a big dog and a newborn, we wanted something that would be cozy for the whole family. It feels big for being smaller, which is great in our small house. Definitely recommend to anyone!

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reply from Abbyson Living

This is so great to hear, we're so glad you're enjoying your new sectional! This is such a great piece of furniture and we hope you consider Abbyson Living again in the future!-The Abbyson Team

Sep 6, 2017
lulu777
3 out of 5 stars review

OK for the price

Couch is nice for the price.they just dropped it in the house in the box and when assembled the couch had a rip in the back . Sam's was great, but the experience was not favorable to be honest! Couch is decent for the price, therefore I cannot really complain much as it was pretty cheap to be honest. I needed something to fit in very small doorway which is why I chose this particular set!

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May 7, 2020
srpiccollo
3 out of 5 stars review

ok

I think it feels fine but my husband and daughter say this is the most uncomfortable sofa ever. The thing I don't like about it it has so many scratches on it after a few years on a sofa we only use once in a while. Yes, we have a dog but she just walks on the leather or my teenager moves to hard and we end up with deep scratches. Now they were turning into tears. The seams are even coming arpart in some areas.

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May 21, 2021
Bill64
5 out of 5 stars review

Love this couch

First let me say I am a bit baffled about the negative reviews. So much so I wonder if they are talking about the same couch. I ordered the one in this ad and the leather (real leather not faux pleather) is nice and thick and the sticking is solid and strong. It is a beautiful couch and ottoman and for the price it is unbeatable (I checked out every furniture place I could think of). I especially like that the chase can be put on either side, and when the ottoman is pushed up against the couch it will even double as a guest bed for the times I have company. I definitely would recommend this when it is back in stock.

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reply from Abbyson Living

Thank you, we agree, it is fantastic! We really appreciate your time to write this thoughtful review. Enjoy! - The Abbyson Team

Jun 13, 2020
Tracy L
1 out of 5 stars review

Seams sewn poorly

We have had this sofa for over a year. The durability of this sofa is poor. The seams of the chase part have split apart. The sofa is so light that when you sit down it moves. The back piece that holds the back cushions up constantly comes off when someone touches it.

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reply from Abbyson Living

Hello! Thank you so much for providing this feedback and we apologize that you are not happy with your purchase. We take pride in the high quality of our products, and this features high-density foam cushions and a sturdy frame. If you like, please reach out to our customer service team at samsclub@abbysonliving.com. -The Abbyson Team