Hi Donna, thank you for sharing your feedback. I’m sorry to hear the Bounty paper towels didn’t meet your expectations in thickness or quality, and that there was an unusual smell — that’s definitely not the experience we want for you. Since this is a product concern, our team would be happy to assist you. You can reach us at (800) 926-8689.<br /><br />We appreciate you letting us know and are here to help with any questions about the product.