Picking Up Quicker is our goal, Tim, and we're sorry to hear your latest pack wasn't feeling up to the quality you know and trust in Bounty. We have strict quality controls in place to ensure our best reaches you, and we'd really like to see how we can help to get you back to the Bounty you know. Please give us a quick call at 1-800-926-8689. Our team is available Monday-Friday 9am-6pm EST, and looking forward to your call.