Sorry to hear you feel this way, Tina. The latest upgrade to our towels was made to deliver an improved absorbency, and clothlike look and texture, to enable messes to be picked up more quickly and completely. We're sorry to hear the package you received was thin, rough, and not as absorbent. Bounty Essentials provides a good price on a good product which may better fit your needs. We hope this helps and we’ll be sure to share your thoughts with our Quality Team.

We're sorry to hear that you feel this way, since our base Bounty and our Bounty prints would be the same paper towel that goes through strict quality checks. So that we can learn more, please give us a call at (800) 926-8689.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Bounty. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 926-8689.