We're sorry to hear you received our printed paper towels when you had ordered white. Please reach out to Sam's Club directly at 1-888-746-7726 for further assistance on your order.

Whether it's plain white or printed, Madelainr, we always want to roll out our best. This is why we have multiple strict quality controls in place during our manufacturing process. We're sorry to hear your latest purchase wasn't feeling like the same quality you know and trust in Bounty. Let's get you back to the Quicker Picker Upper you count on. Please call us a t1-800-926-8689.

We're sorry to hear the package you received was thinner than expected. After extensive consumer testing to provide features we hoped you'd love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with Quality Assurance Team. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-926-8689 for additional assistance. -The Bounty Team

We're disappointed to hear this, Mary. This surely isn't the experience we expect, so our team would like to gather some further information. When you have a moment, please give us a call at (800) 926-8689.