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Customer reviews for SAMSUNG 65” Class DU6900D Series 4K UHD Smart TV for
SAMSUNG 65” Class DU6900D Series 4K UHD Smart TV
4.4 out of 5 stars
stars
2,261 ratings2,195 reviews
  1. 5 stars69% (1,554)
  2. 4 stars16% (363)
  3. 3 stars7% (153)
  4. 2 stars3% (78)
  5. 1 star5% (113)

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Showing 781-790 of 2,195 reviews
Mar 5, 2025
Reviewer name: Bassplucker
3 out of 5 stars
3 out of 5 stars review

Not impressed

I purchased this tv during Black Friday. I was somewhat disappointed because the picture seemed dark and the volume has to be turned up past 55-60 to hear the broadcast. I have owned Samsung tvs in the past but never had this kind of problem. I have managed to make some adjustments to make things tolerable.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Brand Ambassador

Bassplucker, We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image and sound quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. For sound adjustments, go to Settings> All Settings> Sound. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Feb 5, 2025
Reviewer name: IslandBeach
5 out of 5 stars
5 out of 5 stars review

Easy Remote with just a few buttons

Upgraded from an older Samsung model, which had a remote with lots of buttons. This new remote with very few buttons is easier to navigate in the dark. Surprisingly, the old remote seems compatible, just in case. The setup was quite easy by logging into my Samsung account and having the settings from another new Samsung TV that I recently bought automatically apply to this one. What a time saver. Picture and sound quality, even without a sound bar, are excellent.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 20, 2025
Reviewer name: TMO44TV
5 out of 5 stars
5 out of 5 stars review

TV is absolutely wonderful

[This review was collected as part of a promotion.] This television has the easiest setup. I was able to put it together with my wife. The hook up to wifi was seamless. The picture is beautiful I like to watch nature shows the picture is stunning. I especially like watching deep sea fishing programs the picture marvels real life sound quality is also quite extraordinary. My wife loves to watch movies all our streaming and movie channels have astounding color and sound because this television is made to such a high standard and has been painstakingly engineered to be the only television brand I will have in my home. Great job Samsung great job!! When you shop for a television and have to spend hard earned money I look for best bang for the Bucks!! Again great job Samsung all the right stuff!!! The television is such that it actually adds to the rooms decor very sleek while off but boy when you turn it on the room comes alive and it's because this beautiful tv has remarkable picture and sound! Again Thank you Samsung for this wonderfully engineered television I am an extremely happy customer and plan to be a customer for the foreseeable future.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 21, 2025
Reviewer name: TemisMansion
5 out of 5 stars
5 out of 5 stars review

LOVE THIS TV!

[This review was collected as part of a promotion.] The absolute best picture quality. Makes you feel like your really THERE in the movie, nature doc, or scene. Seamlessly connects with Samsung sound bar and other accessories. Also love how I can control the TV from my phone! I can't say enough how REALISTIC the picture quality is! LOVE LOVE LOVE THIS TV!!

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 10, 2025
Reviewer name: MsShopsalot
5 out of 5 stars
5 out of 5 stars review

Got the best, and got it on sale

This tv is awesome. It was a Christmas gift to me for me. Every channel is built in. It shows clear, colors jump out of the screen, sound is excellent! The only thing I'm having trouble with is watching a dark movie (like scenes at night) sometimes the background gets do dark, it looks black and you can't see anything in the background, but I'm sure that has to do with some setting i haven't done correctly. I love this tv though. Samsung is the best. I got a 55".

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 29, 2025
Reviewer name: Dthechamp3999
5 out of 5 stars
5 out of 5 stars review

Amazing TV!

[This review was collected as part of a promotion.] I have had my TV for about a year and it has been the best TV I have owned. It is very easy to use and has amazing quality. I love the fast response time and the fact that it never lags and always connects right away.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Feb 20, 2025
Reviewer name: Lu Ci
5 out of 5 stars
5 out of 5 stars review

An amazing Smart TV

Samsung 50" Class Crystal UHD DU6900 Review: Exceptional Performance and Features The Samsung 50" Class Crystal UHD DU6900 is a standout TV that delivers stunning visuals and impressive performance. With its sleek design and advanced technology, this model offers a premium viewing experience that exceeds expectations. The Crystal UHD display is the star of the show, delivering vibrant colors, sharp contrasts, and remarkable clarity. The 4K resolution ensures every detail is crisp, whether you're streaming movies, playing games, or watching live TV. The PurColor technology enhances color accuracy, making images appear more realistic and immersive.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Feb 21, 2025
Reviewer name: Curly
4 out of 5 stars
4 out of 5 stars review

Not really thrilled!

TV looks nice and performs well. Although I like the fact that the remote control has significantly fewer buttons than previous remotes which makes it easier to learn and use, the buttons that it does have don't work intuitively and may not work at all as far as I can tell. It seems to be a piece of worthless plastic.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 23, 2025
Reviewer name: dandm505
5 out of 5 stars
5 out of 5 stars review

Great for 4K!!!

[This review was collected as part of a promotion.] I received this TV for my birthday. It has a great picture and is HiDef. I especially like the Samsung TV Plus. I never had a Samsung TV before and I was unsure of the quality, I am a different brand person other than Samsung. But I am very happy with it. It is big and the picture is great! I bought a good sound system with a great subwoofer, and a sound bar and it fills the room with sound. In 4K the detail is amazing. The color is very good not totally lifelike, but it does the job. Now what I don't like. The remote control is a pain to use. It too small and not user friendly. The TV should come with a good size remote control. The TV screen is not matt it is like glass and it reflects light. I don't like that about the TV. Other than that it is a good TV and I would buy another one.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 24, 2025
Reviewer name: Dtmh88
3 out of 5 stars
3 out of 5 stars review

Software issues

[This review was collected as part of a promotion.] This TV all the sudden stopped working when I turn it on it only stays on for 10 seconds before turning off for 10 seconds and turns back on and off and on and the only way to shut it off is by unplugging it

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Brand Ambassador

Dtmh88, We appreciate you sharing the issue you're having with your DU6900 TV. Please try a few troubleshooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in. 4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro