We’re sorry to hear your coffee maker stopped working after only a few uses, as our products are designed for reliable daily performance. Please ensure the brew basket and water reservoir are properly seated, the machine is on a level surface, and the unit is securely plugged in, as these factors can sometimes affect operation. Since the issue persisted, we’d like the opportunity to help resolve it. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900524296 so we can assist you further.

We’re sorry to hear that the K-Cup/Pod side of your machine didn’t work as expected. While the carafe function performed well, it sounds like your unit may not have been operating properly on the pod side. Your feedback will be shared with our product team for review. For assistance with a replacement or troubleshooting on another unit, please contact our Consumer Assistance team at 1‑800‑726‑0190.