Thank you for sharing your experience—we’re very sorry your new purchase did not function as expected. Many common issues with unresponsive buttons can often be resolved with a quick reset or ensuring proper assembly, though we understand your frustration. We’re glad you were able to return the unit easily and seamlessly. For further assistance or troubleshooting, please contact our Consumer Assistance Center at 1-800-726-0190

We’re sorry to hear your single-serve side is not performing as expected, especially after trying multiple cleaning cycles. We recommend ensuring the water reservoir is fully seated, the needle area is clear of any debris, and trying a fresh descaling cycle followed by a plain water flush to help stabilize flow. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900999707 so we can further review your unit and assist with a resolution. Thank you for your feedback, as it helps us improve future models.

Thank you for sharing your experience with the Coffee Center® 2‑in‑1 Coffeemaker—we’re sorry to hear about the overflow issue you encountered. Overflow during brewing can sometimes be caused by an overfilled water reservoir, incorrect carafe placement, or a clogged filter basket, and our Consumer Assistance Center can help walk through troubleshooting steps with you. Please contact us at 1‑800‑726‑0190 and reference Ticket #8900638108 so we can assist further. Thank you for your feedback, as it helps us identify issues and improve future models.