We’re sorry to hear about the temperature issue you’re experiencing and appreciate your feedback. The single-serve side and the carafe side operate independently, so water temperature can vary, but it should still be hot enough for brewing. If your unit isn’t heating properly, our Consumer Assistance Team would be happy to help troubleshoot at 1‑800‑726‑0190.

Thank you for sharing your experience—we’re very sorry your new purchase did not function as expected. Many common issues with unresponsive buttons can often be resolved with a quick reset or ensuring proper assembly, though we understand your frustration. We’re glad you were able to return the unit easily and seamlessly. For further assistance or troubleshooting, please contact our Consumer Assistance Center at 1-800-726-0190

We are very sorry to hear your unit stopped working and understand how frustrating the error message must be. This unit is covered under Cuisinart’s 3-year limited warranty, and our Consumer Assistance team can help troubleshoot the issue or arrange a repair or replacement. Please contact them at 1-800-726-0190 for support.