Hello- We are so sorry to hear about the trouble you've had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900269625. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team

Thank you for sharing your feedback about the Cuisinart 2‑in‑1 Coffeemaker with 12‑Cup and Single‑Serve options, and we’re sorry to hear it did not meet your expectations. If you experienced performance issues, we recommend ensuring the unit is regularly descaled, the brew baskets and K‑Cup holder are fully seated, and the machine is plugged directly into a wall outlet, as buildup or misalignment can affect operation. Our Consumer Assistance Center would be glad to help troubleshoot or review support options at 1‑800‑726‑0190—please reference ticket #8900625384 . Thank you for your feedback, as it’s important to us and helps drive improvements with future models.

Thank you for sharing your experience. We’re glad to hear your first unit lasted many years, but we’re sorry the second one did not meet your expectations. This product is covered by a limited warranty, and our Consumer Service team at 1-800-726-0190 is available to provide assistance if needed.

We’re very sorry to hear your unit stopped working after just a few months. This model is covered under Cuisinart’s 3-year limited warranty, and our Consumer Service team can assist with troubleshooting or replacement. Please contact them at 1‑800‑726‑0190 for support.

We’re very sorry to hear about the overflow issues you’ve experienced. To help prevent spills and coffee grounds in your cup, please ensure you’re using only one filter—either a paper filter or the included reusable filter—and when using pods, press them down until you hear a pop to ensure the bottom is punctured; also make sure the basket or single-serve cup is properly seated. If the problem continues, contact Cuisinart Customer Service at 1-800-726-0190 and reference ticket 8900441555 for assistance — our team is happy to help.

Hello- Thank you for taking the time to share your review with us about your Cuisinart coffee maker. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.