Bought this machine for the versatility of pods and carafe. After a few uses the pod feature malfunctioned horribly, pods began to literally explode. Followed troubleshooting guidelines to clean out the pod exit needle, made absolutely no difference. This happened three separate times. The machine is junk. Save yourself the time and clean up, buy another brand.

I received my first coffee center at Christmas. It sounded like a freight train when brewing and woke us up when set for auto brew. The single serve sounded the same and pods exploded. I received my replacement and once again the machine is extremely noisy when brewing to the point it is my alarm clock in the morning when using auto brew. I want to like this coffee maker because it makes hot coffee but it is so loud. Also even though you fill the reservoir with based on the markings I never get that amount. I feel like returning it for the second time.

I had this model replaced at least 4 times. Each time it was something different. One issue was the heating element another was it just stopped brewing. Previous to buying this I had a different coffee maker brand which lasted me over a decade( almost 20 years). I bought this because I have other cuisinart products that are quality products- but this machine is not.

Got the SS-16 coffeemaker 2 weeks ago. You lift the lid & condensation drips to the back & not into the reservoir. When brewing water spreads coffee grounds all over. I have to clean the inside after every brew. Should be 195-205 this brews at 180 degrees. Would not recommend.

I was so excited about this coffee maker. It's my favorite brand, too. Right out of the box, it was defective. The coffee maker, doesn't brew all the way, and water just sits in the coffee basket inside. Also, the single cup side, doesn't work at all. I went to start a return, and it tells me it's not eligible. I bought it less than 3 weeks ago. When I started a chat, I was told to TRY and return it. I have the receipt, it's been less than 30 days, and it never worked. You're giving me my money back. I just read other reviews, and I'm not the only one with this problem. It looks like you have created a bad product, and you should take it off the market. I hope that others will see my review before they buy it and not make the same mistake I made.

I purchased mine 3 months ago. For the limited amount of time it has worked, I really enjoyed it. However, it just stopped working yesterday. Now, I design electronic equipment for a living and things today just are not built like they used to be. If you get a few years of service, well that is all it is designed to do, but come on, 3 months. Really poor engineering and lack of life testing.

Purchased this morning. Excited to have a duo option. Unboxed it. Washed it all up. Installed the filters. Ran the initial setup on the carafe side. Solid! Ran the initial setup on the Pod side… Nadda! The button doesn't even work! Doesn't light up. Zero functionality. Next time plug it in first before you go through all the hassle of getting everything wet thus delaying its immediate return.

I bought this coffee maker about 2 weeks ago. I have a regular Cuisinart coffee maker that I have had for over 10 years. I love it but thought I wanted one that would brew a pot of coffee or one K-cup of coffee, plus I liked the idea of having a water reservoir so I could keep water ready for a cup. I don't understand, but when I put water in the K-pod reservoir the water leaks out all over my counter. The first time I thought maybe I didn't get the reservoir on right, so the next time I paid close attention and made sure it was on right and secure. The same thing happened. Water leaked all over the counter. Has anyone else had this happen? It is so frustrating and disappointing that a Cuisinart product would be this defective. I should have gone with the Ninja one I was looking at first.

Works great. Faster than I thought it would be. Very happy with it

Unfortunately I had to return this because the single serve side didn’t work.