Thank you for sharing your feedback about the Cuisinart 2‑in‑1 Coffeemaker with 12‑Cup and Single‑Serve options, and we’re sorry to hear it did not meet your expectations. If you experienced performance issues, we recommend ensuring the unit is regularly descaled, the brew baskets and K‑Cup holder are fully seated, and the machine is plugged directly into a wall outlet, as buildup or misalignment can affect operation. Our Consumer Assistance Center would be glad to help troubleshoot or review support options at 1‑800‑726‑0190—please reference ticket #8900625384 . Thank you for your feedback, as it’s important to us and helps drive improvements with future models.

Thank you for sharing your feedback. We understand that hard-to-reach areas can make cleaning more challenging, and your comments will be shared with our product team for future design improvements. For guidance on safely cleaning your unit and maintaining optimal performance, our Consumer Assistance team is available to help. Please contact them at 1‑800‑726‑0190.