Hello! We’re sorry to hear about your experience and understand your concerns. Cascade Platinum Plus ActionPacs are formulated to tackle tough, stuck-on food while protecting dishwasher-safe items. We recommend ensuring that the items you wash are clearly labeled dishwasher-safe and that your dishwasher’s settings are appropriate.If you continue to experience issues or have specific concerns about the product, please contact us at (800) 765-5516. We appreciate your feedback and are here to help.