Pete, thank you for this great review of our Cascade Platinum Plus ActionPacs Dishwasher Detergent! We are absolutely thrilled to hear you find it a great product. We designed Cascade Platinum Plus to deliver our best clean, removing up to 100 percent of grease and food residue, with 2X the Dawn grease fighting power, saving you time, effort, and energy. Knowing you appreciate its performance truly makes our day. Thanks again for your wonderful feedback!

We are really sorry to hear you had this experience with our Cascade Platinum Plus, Dishwasher Pods, Fresh, Monica. It must upsetting that the product did not clean effectively. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Our dishwasher detergents are designed for optimal cleaning, but hard water and other factors can affect performance. Dirty dishes may result from low water pressure—run the dishwasher when other water uses are minimal—blocked sprayer arms that must spin freely, using a cycle that is too short, rinse aid spills entering the wash cycle, or overloading the dishwasher with items too close or tightly stacked. Please feel free to contact us at (800) 765-5516 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Cascade.

We are sorry to hear about the trouble with your Cascade Platinum Plus pods! These ActionPacs are designed to dissolve quickly and power through stuck on food with no pre wash needed. Sometimes, if the dishwasher cycle is too short or the water temperature is low, pods might not dissolve fully; make sure to use the recommended dishwasher settings for best results. Also, Cascade Platinum Plus contains enzymes and grease fighting power to keep dishes sparkling and prevent film. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 7655516.