We’re glad to hear you initially enjoyed your coffeemaker, though we’re sorry to learn that grounds have begun collecting inside and outside of the carafe. This can sometimes occur if the filter is not fully seated, the brew basket is overfilled, or if a paper filter folds over during brewing, so we recommend checking alignment and ensuring the correct grind size and filter placement. A quick rinse of the brew basket and spray head can also help prevent overflow. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can further assist.

We’re very sorry to hear about the issues you’ve experienced with your coffee maker. This is not typical performance, and our team would like to help troubleshoot or provide guidance to ensure proper use. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist you directly. Ticket #8900556755

Thank you for sharing your experience. We’re sorry to hear the carafe and unit caused issues, as that is certainly frustrating. If your carafe is spilling, please ensure it is properly seated on the warming plate and that the lid is securely closed before pouring. For further assistance, please contact our Consumer Assistance Center at 1-800-726-0190.

We’re very concerned to hear about your experience and take safety seriously. This is not typical performance, and our team would like the opportunity to review your unit and discuss the situation with you. Please contact our Consumer Assistance Center as soon as possible at 1-800-726-0190 so we can assist you directly. Ticket #8900556835

We are very concerned to hear about your experience with the SS-16 and sincerely apologize for the issues you encountered. Safety is our top priority, and we urge customers to stop using any unit that smokes or shows signs of malfunction. Please contact our Consumer Assistance Center at 1-800-726-0190 (Ticket #8900514570) so our team can document your experience and provide guidance. We appreciate your feedback and take it seriously to help improve our products.

Thank you for sharing your detailed feedback. Ensuring the water reservoir lid is fully seated before filling and briefly pausing before removing the carafe may help reduce dripping from the brew‑pause valve; our Consumer Assistance Center can also walk through additional troubleshooting. Please contact us at 1‑800‑726‑0190 and reference Ticket #8900621954 our team can assist further. Thank you—we appreciate you taking the time to share your experience, as your feedback helps us improve future models.

We’re very sorry to hear about the trouble with your Cuisinart coffee maker and understand how frustrating this must be. Our team can help troubleshoot the brewing issue or arrange a replacement if needed. Please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900564597 so we can assist you directly. We value your feedback and the opportunity to ensure a better experience with our products.